We want you to be happy with UserGuard DNS. This policy explains when you can get your money back.
Try it first
Set up your phone before or right after paying, and open the apps you need. If anything does not work, message us first: most problems are fixed the same day.
When you get a full refund
- The service does not work for the apps you bought it for, we cannot fix it within 48 hours of your report, and you report it within 3 days of activation.
- You paid twice for the same package by mistake.
- We could not activate your package within 24 hours of a valid payment.
When you get a partial refund
If the service stops working for a long time because of a problem on our side and we cannot fix it, we refund the unused days of your package.
When there is no refund
- More than 3 days have passed since activation and the service has been working.
- The problem is caused by your device, your internet connection, or settings you changed (for example a VPN app or another Private DNS).
- An app provider blocks or changes something that is outside our control, after the first 3 days.
- Your account was suspended for breaking our terms of use.
How to ask for a refund
Contact WhatsApp +8618679894390 with your account email, your TrxID and a short description of the problem. We reply within 24 hours.
How refunds are paid
Approved refunds are sent within 7 working days to the same bKash, Nagad or bank account you paid from. Any transfer fee charged by the payment provider is deducted from the refund.