These terms explain how UserGuard DNS works and what we both agree to. By creating an account or paying for a package you accept them.
The service
UserGuard DNS is a Smart DNS service. After you add your personal address to your device's Private DNS (or install our profile), connections to selected Bangladeshi services are routed through our server in Bangladesh. All other internet traffic goes directly from your device as usual.
- We do not provide internet access; you need your own working connection.
- We are not affiliated with bKash, Nagad, Rocket, Upay, Alaap, DIAL, Brilliant or any bank. Their names are used only to describe which apps the service is made for.
- Apps can change how they work at any time. We work hard to keep them working, but we cannot guarantee that any particular app or feature will always work.
Your account
- You must give a working email address or WhatsApp number so we can reach you.
- Your personal DNS address is for your own devices only. Do not share or publish it.
- Each package covers a fixed number of devices. Using more devices than your package allows may lead to suspension.
Packages and payment
- Prices are shown in Bangladeshi Taka (BDT) on our website.
- You pay by bKash, Nagad or bank transfer and enter the transaction ID (TrxID) in your account. We activate your package after we confirm the payment, usually within a few minutes.
- A package starts when it is activated and ends after the number of days it includes. Unused days do not carry over unless you renew before it ends.
- We may change prices for future purchases. A package you have already paid for keeps its price and length.
Acceptable use
You must not use UserGuard DNS to:
- break the law of Bangladesh or of the country you are in,
- commit fraud, or access accounts that are not yours,
- attack, overload or probe our servers or anyone else's,
- resell or share the service without our written permission.
We may suspend or close an account that breaks these rules. In serious cases no refund is given.
Availability
We aim to keep the service running at all times, but maintenance, network problems or changes by app providers can cause interruptions. Where an outage is our fault and lasts more than 24 hours, we will extend your package by the time lost.
Liability
The service is provided "as is". To the extent the law allows, our total responsibility to you is limited to the amount you paid for your current package. We are not responsible for losses caused by third-party apps, banks or payment providers, or by your own device or internet connection.
Changes to these terms
We may update these terms. The date at the top of this page shows the latest version. If a change is significant, we will tell you by email or WhatsApp before it takes effect.
Governing law
These terms are governed by the laws of Bangladesh.
Contact
Questions about these terms: WhatsApp +8618679894390